Managing Networked Government for Service Delivery

A joint programme of CAPAM and the International Development Department (IDD) of the School of Public Policy,
University of Birmingham. Participation was supported by the Commonwealth Fund for Technical Cooperation (CFTC) through the Commonwealth Secretariat.

This second annual seminar explored the realities of managing a networked government for service delivery. Participants examined in depth options for alternate providers of public services, who are increasingly recognised as having not only a legitimate but an important role in service delivery. Managing those relationships well is critical to success in service delivery in the 21st Century. Similarly, intergovernmental relations – managing central/local government relations, at both the state/provincial and national levels – is of growing importance.

This programme explored:

• Consumer Surveys and Service Delivery
• Creating the Service Quality Culture
• Executive Agencies as a Service Delivery Option
• Public-Private Partnerships for Service Delivery

The expert team for this seminar consisted of:

• Dr. George Larbi, IDD, School of Public Policy, University of Birmingham.
• Mr. John Wilkins, Special Advisor on Alternative Service Delivery, Treasury Board of Canada
• Dr. Mohan Kaul, Director General, Commonwealth Business Council
• Mr. Peter Stachniewski, Deputy Director of Finance, London Borough of Brent
• Professor Andrew Nickson, IDD, School of Public Policy, University of Birmingham

For more information, download the July 2005 issue of Commonwealth Innovations.